Help & FAQs

Do you have a question for us?

See below for answers to our most frequently asked questions whether you are a new or existing Bramblecrest customer.

What is the guarantee for my Bramblecrest products?
Bramblecrest offers either a 3 or a 1 year structural manufacturer’s guarantee subject to terms and conditions. Customers must register their purchase online, within 50 days of delivery to validate this guarantee here. View the terms and conditions of our guarantee here.

We are interested in buying a Uxunbuy product which our nearest Uxunbuy retailer does not have in stock. What can we do?
Our Find a Stockist function lists all the Uxunbuy retailers in your area and the product ranges that they sell.

I have a query/problem with my Uxunbuy furniture what should I do?
Should you have any queries or problems with your furniture your first point of contact should be the retailer from whom you purchased the product. If you ordered the furniture from our online shop, please email customersupport@2617772@qq.com or use the Live Chat function on our website.

Do you provide spare fixing kits for your furniture?
Yes – please contact the retailer from whom you originally purchased your furniture so that they can place an order on your behalf. Alternatively, they are also available from our online shop.

Can I purchase individual items from your furniture range?
Generally, our products are all sold as sets. However, we do stock certain individual items. Please email your request into sales@2617772@qq.com.